Complaints Policy
Recruitment Direct UK Ltd
Last updated: 10 February 2026
Recruitment Direct UK Ltd is committed to providing a high standard of service to candidates, workers, clients, and other stakeholders. We recognise that there may be occasions where concerns or complaints arise, and we take all complaints seriously.
This policy explains how complaints can be raised and how they will be handled.
Who Can Make a Complaint
This Complaints Policy applies to:
- Job applicants and candidates
- Temporary and permanent workers
- Clients and hiring organisations
- Any individual affected by our recruitment activities
What Can Be Complained About
Complaints may relate to, but are not limited to:
- Recruitment processes or service standards
- Conduct of Recruitment Direct UK Ltd staff
- Compliance or regulatory concerns
- Data protection or privacy matters
- Use of automated or AI-assisted systems
- Communications, payments, or administration
How to Make a Complaint
Complaints should be submitted in writing and include as much detail as possible.
Please contact:
Steven Peddie
Director
Recruitment Direct UK Ltd
Herkimer House
Mill Road Industrial Estate
Linlithgow
EH49 7SF
United Kingdom
Complaint Handling Process
01
Acknowledgement
We will acknowledge receipt of your complaint within 5 working day
02
Investigation
Your complaint will be reviewed fairly and impartially. Where relevant, this may include reviewing records, communications, or system logs. Any use of automated or AI-assisted systems involved in the matter will be subject to human review.
03
Response
We aim to provide a full written response within 20 working days of receiving your complaint. If additional time is required, we will inform you and explain the reason for the delay.
Outcomes
Possible outcomes may include:
- An explanation or clarification
- An apology where appropriate
- Corrective or remedial action
- Review or improvement of procedures
Data Protection and Confidentiality
All complaints will be handled confidentially and in accordance with our Privacy Policy and Data Retention Policy. Personal data will only be used for the purpose of investigating and resolving the complaint.
Escalation
If you are not satisfied with the response, you may request that the complaint be escalated for further review.
Where applicable, you may also raise concerns with relevant regulatory or supervisory bodies.