Client Privacy Notice

Recruitment Direct UK Limited (“RDUK”, “we”, “our” or “us”) is committed to protecting the privacy, security and confidentiality of client information.

This Client Privacy Notice explains how we collect, use, process, store, share and protect personal information relating to client organisations, client representatives and individuals acting on behalf of our clients.

This notice applies to:

• Existing clients.
• Prospective clients.
• Client contacts.
• Hiring managers.
• Procurement representatives.
• Framework and contract managers.
• Individuals acting on behalf of client organisations.

Recruitment Direct UK Limited may collect and process:

• Names and job titles.
• Business contact details.
• Email addresses.
• Telephone numbers.
• Company information.
• Billing and invoicing information.
• Contractual information.
• Recruitment requirements.
• Communications and correspondence.
• Meeting notes.
• Information submitted through websites, forms and enquiries.
• Information collected through AI-assisted communication and business systems.

We may use your information to:

• Provide recruitment services.
• Respond to enquiries and requests.
• Manage client relationships.
• Deliver temporary, contract and permanent staffing solutions.
• Manage contracts and framework agreements.
• Process invoicing and payments.
• Provide customer support.
• Meet legal and regulatory obligations.
• Improve business operations and service delivery.

Recruitment Direct UK Limited may use artificial intelligence (“AI”), machine learning and automated technologies to support communication, administration, compliance and client relationship management activities.

These technologies may assist with:

• Managing client enquiries.
• Communication and correspondence.
• Scheduling and administration.
• CRM database management.
• Compliance monitoring.
• Identifying incomplete, inaccurate or duplicate records.
• Maintaining and updating client database records.
• Supporting GDPR compliance activities.
• Business reporting and operational efficiency.

AI technologies are used to support business operations and do not replace appropriate human oversight.

Business decisions, commercial decisions and contractual decisions remain subject to human review and approval.

Recruitment Direct UK Limited processes personal information under one or more of the following lawful bases:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate business interests.
• Consent where applicable.

Personal information may be shared where necessary with:

• Recruitment Direct UK Limited employees and authorised representatives.
• Professional advisers.
• Technology and software providers.
• Compliance providers.
• Government authorities and regulators where legally required.

Information will only be shared where lawful, necessary and proportionate.

Recruitment Direct UK Limited maintains appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or destruction.

Personal information will only be retained for as long as necessary to fulfil contractual, legal, regulatory and business requirements.

RDUK may utilise AI-assisted compliance systems to support record maintenance, retention monitoring and GDPR compliance activities.

Information will be securely deleted, destroyed or anonymised when no longer required.

Individuals may have the right to:

• Access personal information.
• Correct inaccurate information.
• Request deletion of information.
• Restrict processing.
• Object to processing.
• Request data portability.
• Withdraw consent where applicable.

Requests should be submitted to:

If you have concerns regarding how your personal information is processed, please contact Recruitment Direct UK Limited.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

By contacting Recruitment Direct UK Limited, requesting services, entering into a contract or otherwise engaging with our business, you acknowledge that you have been provided with access to this Client Privacy Notice.