Quality Policy

RD1 operates a quality management system certified to ISO 9001:2015 (Certificate No. GB2006088), reflecting our commitment to consistent, high-quality recruitment services for candidates and clients.

Quality at RD1 means:

• Understanding client requirements accurately before searching for candidates;
• Applying consistent, documented processes for sourcing, screening, and compliance checking;
• Monitoring service performance through client and candidate feedback;
• Identifying and correcting non-conformances promptly; and
• Continually improving our processes, including how we use technology such as CallPilot's AI-assisted screening to support, not replace, professional judgement.

RD1 sets measurable quality objectives annually, covering areas such as candidate placement success rates, time-to-fill, client and candidate satisfaction, and compliance audit outcomes, reviewed by the Directors as part of management review.

We maintain our ISO 9001:2015 certification through regular internal review and external audit, using audit findings, complaints, and feedback to drive improvement in our service delivery.

The Directors have overall responsibility for the quality management system; all staff are responsible for following documented processes and raising quality concerns as they arise.